SHIPPING
We use UPS and usps for shipping all products. Please allow 7-10 business days for delivery on all shipments made through ground shipping. Purchases made usually ship next business day. Purchases made on holidays will ship next business day. We do not ship overnight. Proirity shipping is limited to our discrection on all items.
Free shipping is limited to the United Staes and Canada only. We do not ship to any other countries other than Canada. Free shipping is included for Hawaii, Alaska, and Canada. Delays of up to 5 or more days may occur. For further information, please contact our customer service department by phone.
RETURNS
We are here to service your needs. If you have any questions regarding returns or exchanges, please contact our customer service department and ask. Please allow 2 weeks for credits and exchanges once we have received returned packages. If you have not received your credit or exchange, simply call our customer service number with your order ID, first and last name of purchaser. Please read below regarding items damaged or non working for credit or exchange.
All items have a 30 day no questions asked exchange or return policy. Those items purchased in November and December for the holiday season are extended to January 15, 2008 for return policy.
All returns must include the following to be acceptable:
- All original packaging materials and parts included in box.
- Return address must be on separate label attached to box.(Not written directly on box)
All items returned must be in original box. Please know that the customer is responsible for shipping costs of returned items for credit. Any items returned for exchange and later asked to be credited will receive a restock fee if sent back after 30 day return policy. Items returned or exchanged without original box are subject to automatic restock fee even if exchanged. Be sure your returned item is packaged well. All returns without original box on exchanges may be issued back to customer in packaging customer has provided. Please make sure items are properly packaged if without original box. If you are uncertain of how to pack properly, contact our customer service department. Additional damages(such as AC adaptor inside watch winder units and loose products inside packages) are subject to refusal or 20% restock fee. Packaging material must be on all sides of package with no movement products inside package. Please keep in mind that we are not responsible for charges of shipping any item back to our facility. All items sent back in working condition are subject to 15% restock fee. Those items sent back in working condition without original box are subject to 20% restock fee. Items sent back after 30 days can be issued for exchange only if not working. Please make sure all items are sent back in original packages. Please make sure you contact our customer support by phone to receive an RA#. Items send back without an RA# will be refused.
30 DAY RETURN POLICY
We apreciate your purchase with us and realize your need to physically see the merchandise you purchase. We hope your are completely satified with your purchase. If at any time you have any questions regarding your purchase, simply call our customer service for assistance.If you still feel your are unhappy with your item(s), simply return your item(s) for an exchange or a refund of cost of the product less the actual cost of shipping and 15% restock fee.
DAMAGED OR NON WORKING ITEM
Damaged item(s) for exchange
All item(s) that are physically damaged(scratches, broken hinges, non-working winders, wood chips, e.tc.) must be reported to our facility by phone within 48 hours of receipt. We will have the item(s) issued for pick up at the customer delivery address. Three pick-up attemps will be made and a replacement item will be sent out immediately. If the item is not picked up and a replacement is sent out, customer will be charged for a second item until the damaged item is sent back. Item(s) not picked up with the three delivery attemps are the responsiblity and cost of the customer to return. All damged items sent back as refusals and not properly claimed with UPS are subject to 15% restock fee. All damaged item(s) must include all original packaging materials and accessories.
Non Working item(s) for exchange
Please contact our customer service support by phone if you should have a problem regarding your item(s). A replacement will be issued if the solution cannot be met by phone support. A replacement will be issued out immediately. In certain cases we may issue a pre-paid label for the original item. Once the item is trackable, a replacement will be issued out. If the replacement is issued out and the original non-working item is not sent back within 3 weeks, the customer is subject to an additioanl charge for the replacement item shipped.
Non working items for return credit
Simply send the item back as we will issue a full refund. So we may issue a faster credit, simply provide the tracking information by email or by phone with a customer service representative. Please hold on to your tracking infomation as it informs you we received your returned item. Those item(s) sent back where we have not been notified of tracking information may take 3 weeks for credits. Those items sent back with no tracking information provided may result in loss of credit if we cannot identify customer of returned merchadise. Item(s) reported not working after 30 days can only be sent back for repair or replacement if a repair cannot be made. Refunds for products can not be given after 30 days.
Damaged items for return credit
If an item(s) is delivered damaged or not working at the time of arrival please contact our cutomer service by phone with in 48 hours. Our customer sevice will explain the damage claim process. A claim must be issued for all items damaged. Three pick up attempts will be made following a damage claim. If item(s) are not picked up under 3 attemps, it is the responsiblity and cost of the customer to send item(s) back. This will also result in a 20% restock fee. All item(s) sent back not under claim process will require and RA# that needs to be obtained through customer service by phone. Please DO NOT refuse items damaged as a claim for damaged item needs to be issued. Damaged item(s) refused and not properly claimed with UPS will result in a 20% restock fee. All returned items must include all original packaging, materials and accessories.