Customer and Product Benefits

Customer and Product benefits

  • Trained Phone Support
  • We accept and Beat Competitor Coupon Codes
  • 105% Price Guarantee
  • Safe Secure Purchase
  • No Sales Tax
  • Product Satisfaction Guarantee
  • Easy Purchase – 2 Ways

 

Trained Direct Phone Support - Not Automated Support

We try not to sell products but rather help customers buy products.  Our staff knows our products, especially watch winders.  We will help find what fits your needs.

Customer Support Members answer directly and we do not put customers in number directories where they have to speak or press buttons before speaking with someone.

  • Not commission based
  • Assist to find the winder for your budget
  • Educate customers on how products work and features
  • Phone support hours 9AM – 6PM MST
  • Direct customer support staff with no automated support

Common Questions?  Reasons to Call

  • What is a good watch winder at a good price?

Answer:  There are many.  Calling is the best option so we can find what suits your style

  • What works best?  My other watch winder did not last.

Answer:  There are different watch winders with different warranties.  A support member can advise you on the best sellers and the best feedback from customers who call.  It is better than any review.

  • Is this unit made from wood or plastic?  A common question

Answer:  Many customers do not like plastic, especially to show off an expensive watch. Some items are very inexpensive and make you watch look cheap.   Others customer simply want something that works to wind their watch at the best price. A phone support member direct you to the items that seem to have better features select customer want.

  • What are some watch winders so expensive and others so cheap?

Answer: Some are made from plastic and produced on assembly line.  Others, like Orbita are handcrafted by a person and have the true wood exterior.  A support member can explain in detail those items made from plastic, MDF, Veneer and true wood or metal.

  • Why does my watch winder in the winder?  The winder is working

Answer:  If the watch winder is turning, it is working properly.  Many watch winder have easy mode, fuzzy logic or IC timer.  Your watch may have specific gearing that requires different TPD settings.  A phone support member can direct you to the item you need based on your watch.  We don’t know all watches, but know many.

 

We Accept and Beat Competitor Coupon Codes

We accept Competitor Discount codes from other website.  Simply enter the discount from the other wbeite and the discount will be a larger amount.  If it does not work, simply email with the following:

  1. Webiste Url where Discount code is found
  2. Product name and SKU

We will enter the code in 48 hours if it is not available

Enter Email for list of All Coupon codes

  • Enter Email address on home page
  • We will instantly email you back with list of current discount codes

Discount codes do not apply for Underwood, Rapport, and Orbita Products but offer the lower prices available from these brand names.

 

Coupon code not working?

Call by phone and a phone support member will assist you with the purchase.  Phone support phone number can be found at the top banner of every page.

                                                  

105% Price Guarantee

We Guarantee the best price online

If the price is lower, we will give a 5% discount on our price. If our discount is still not lower, we will give a 5% discount on the competitor’s price.

Rules

  • The item must be in stock
  • The website where the competitors item is found cannot be used, pre-owned, aution, private event sale, or free gift
  • Offer must be within the United States and shipped to a location within the United States
  • One refund per customer
  • Final price must include competitor final paid price, less any shipping , tax and any promotion.

To receive refund.

  • Purchase item at swisstgallery.com
  • Send email to orders [at] swisstgallery.com with:
  1. Order number
  2. URL of website where product found
  3. instructions on how to find product
  4. price you found after tax and shipping
  • We will respond to your email with the price we found and credit the difference

 

Safe, Secure Purchase

We want our cutoemrs to know their infroamtion is safe even though we do not store credit card information.

  • We use Commodo SSL 128 encryption security before checkout.
    • Commodo is one of the most popular and trusted names in SSLL security
    • We use security metrics to ensure our entire website is secure
      • *IMPORTANT – If a website does not contain the Security Metrics, McAfee or some type of hacker free symbol, the site is not PCI compliant and does not meet the requirements for a safe , website and checkout.  The symbol must link back to the security site and the symbol must have today’s date to be authentic.
      • We do not store your credit card information upon purchase.
        •  All charges are made at the time the customer submits order, but we do not store that information and have no access to it.
        • PCI Compliance and SLL for checkout are required for secure shopping
          • When it’s too late, it’s too late.

 

No Sales Tax

We offer no sales tax on orders shipped within the USA

  • Does not apply to those order shipped within Arizona.

Canada

  • Although we do not charge sales tax to Canadian customers, we use various shipping methods for products and are not responsible for duties or customs fees applied by certain carriers.  Customer phone support can assist in with method we use with a particular product.

 

Product Satisfaction Guarantee

We offer a money back guarantee.  Most products have a 30 day guarantee with a few exceptions.  Click Here

Easy Purchase – 2 Ways

By Phone

Our contact phone number is located on every page in the top banner

  • A Phone Support representative can take customer orders Monday -  Friday  9AM to 5PM Mountain Time
  • High call volume, before and after business hours phone support
    • Leave a message with name and contact and get a reply call within 24 business hours

Online 24/7

  • All purchases can be made online 27 hours a day, 7 days a week.